F.A.Q. - Frequently Asked Questions

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BUY ON THE wwwcasteldellolio.com ONLINE STORE

To make purchases on the Online Store of www.casteldellolio.com: registration required? How do I register?

To make purchases on the Online Store of Castel dell'olio you must register on the site www.castedellolio.com

You can log in with Facebook by clicking on ‘Login with Facebook’ or you can follow a simple registration procedure.

- open the Site's Online store www.casteldellolio.com into your browser;
- click on the upper right to ‘Login or Register’;
- in the section left ‘New Customers’ click on ‘Register’;
- enter all the required data;
- accept terms and conditions and then click Send.

You will receive a confirmation email to the address provided during registration.

From that moment on you will be able to begin to buy on the Online Store of Castle oil.

Is there a minimum order? 
Yes, the Online Store of Castel of oil, you can place orders on the minimum amount of € 39.00. 
For orders exceeding 300.00 € shipping in Italy is free of charge. 

For orders less than the cost of postage in Italy is 10,89 €.

How do I know that my order has been confirmed?
Once you have completed your order, you will receive the registration email address an email with confirmation of your order. 

If you don't receive the email, check your Junk or Spam folder in your email box and, if you're using a Gmail address, it also checks in promotions. 

For more information on customer service is at your complete disposal. 

To contact me click on ‘Customer Support’ I can't REGISTER / to conclude the purchase. What can I do?

If you are having difficulty browsing or in concluding a purchase on the Online Store of Casteldell oil, we suggest that you upgrade your browser navigation (Google Chome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. 

If should continue to have problems, please remember that our customer service is at your complete disposal. To contact me click on ' customer support ' or call toll free.................... (+39 0828725165 from abroad). 

Which payment methods can I use? 

- Credit card
- Wire transfer 
- Poste pay
- PayPal
- Masterpass
- Online gift card

What credit cards do you accept?
Visa, Visa Electron, Postepay, Mastercard e American Express.

Is it safe to pay with my credit card?
Use the credit card for shopping on the Online Store of Casteldell ' oil is easy and immediate.

To ensure maximum protection, the transaction will be made on the bank's secure server.

The Online Store of Casteldell oil does not store any credit card number but, thanks to the system of communication with the Bank's server, from your second charge, you will be able to make the purchase without re-entering your data.

Simply choose the option ' Registered credit card ' payment methods.

All information you provide to the Bank will be encrypted using SSL. 

Transactions on the Online Store of Castel dell'olio are Verisign certified.

How does the payment by bank transfer?
If you choose to make purchases on the Online Store of Casteldellolio paying by bank transfer, please make payment within 3 days from the date of the order. After this period, in the absence of payment your order will be cancelled.

Here are the data for the transfer:
Causal: indicates the date and order number, which you will find in your confirmation email. Please note that your order will be handled only after the receipt of the amount on our bank account (usually 1 to 3 working days after the Bank itself).

How much does ship to Italy?

The cost of postage in Italy – including Islands – is 10,90 € up to 30 kg.
For orders from 300 € on shipping is free.

Can I send my purchases abroad? How much is it? 
Certainly, the Online Store of Casteldell oil forwards, in the following countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Iceland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary, Switzerland, Norway.

Excludes the following countries: Islands, Andorra, Liechtenstein, Turkey, Gibraltar, Aland Islands, Channel Islands, Crete, Melilla and Campione d'Italy.

For foreign orders for an amount exceeding € 1000 shipping is free.

For foreign orders for an amount less than 1000 €, shipping charges vary based on weight of the order and the destination country. 

During the purchase procedure, the shipping charges will automatically update as soon as you choose in which country submit your expense.

When will I receive my order?
Once you have confirmed your order, the goods are generally prepared for shipment and entrusted to the carrier within the next day. 

From that date, the courier takes approximately 2-3 business days for delivery in Italy, and up to 7 working days for delivery in Europe.

Orders placed on weekends or holidays will be prepared during the next working day. 

For some European countries, delivery time might be due to the completion of customs clearance. 

When the Courier will have taken charge of your package, you will receive an email and/or a sms to the phone number indicated at the time of purchase, with the shipment tracking link.

How do I know where is my order?
When your order is ready to ship you will receive an email and a text message to the phone number indicated at the time of purchase, with a link to track your package.

Through the website of the courier who took delivery of the shipment, you can always check where your order.

Didn't receive the e-mail?

Check the wanted or Spam folder in your email box and, if you're using a Gmail address, it also checks in promotions. 

What should I do if my package is delivered is missing something or is there a product damaged?
If at the time of delivery in the package there are missing products, other than those ordered and/or damaged, please contact customer service immediately by clicking on customer service to send a message or by calling the toll-free number: 800............. (0828 725165 +39 from abroad. If you receive a parcel open or packed with non-branded tape ,castel of oil you can accept with reserve or refuse delivery: report the incident immediately to our customer service will verify the incident.

What should I do if my package is delivered presents signs of tampering or damage? 
Inspect your package upon delivery: 
If you have any signs of tampering or is clearly damaged, please refuse delivery and contact our customer service. To contact me click on customer support, our website or call toll free: 800................... (0828 725165 +39 from abroad).

Return and REFUND 
If you are not satisfied with a product, can I return it?

Contact the customer service Department of the Store Online di Castel, which oil will check your case. 
To contact me click on customer service on our website or call toll free: 800..... +39 0828725165 from abroad).
See also the section on General purchasing conditions 

Discount code
I received a discount code, how do I use it to make online purchases?

To take advantage of the discount, simply enter the discount code received in the field reserved for the Coupon before order confirmation.

Once selected the products you wish to purchase, click on "cart" in the upper right and then on "proceed with the purchase".

At the bottom of the page, below all the products, you will find the "you have a discount code? Apply "where you can enter the discount code received.

Once entered, click on "apply" to use them. Immediately the discount will be deducted from the total amount of the trolley.

At this point you can proceed with the confirmation of the order. 

How can I consider myself and become a representative of www.casteldellolio.com?
You can fill the form in the section Becomes the importer or representative of this site.

Select the reference Department (the most you can make 3 choices) and describe in a nutshell your interest or service and send your request. 

If your proposal is accepted to join our organization you will be contacted by the person in charge of the reference area.